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This website (this "Site") is owned by Direct Energy, LP ("Direct Energy"). Your use or continued use of this Site constitutes your agreement to be bound by these Terms of Use, together with the Privacy Policy displayed on this Site (collectively, the "Terms"), which may be updated or modified by Direct Energy from time to time.

Personal and Noncommercial Use Limitation

This Site for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell for any commercial purposes any portion of the Site, use of the Site or access to the Site. You are prohibited from sharing your login information (including your user name and password) to this Site or any other information provided by this Site with any third parties.

Proprietary Rights and Trademarks

The term "Direct Energy," the Direct Energy logo and Direct Energy’s other logos and product and service names are the exclusive trademarks of, and are owned by, Direct Energy. You may not use or display any of Direct Energy’s trademarks in any manner without Direct Energy’s prior written permission.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND CONTENT AVAILABLE ON THE SITE ARE PROVIDED TO YOU "AS IS" AND WITHOUT WARRANTY OF ANY KIND OR NATURE, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. DIRECT ENERGY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY, USEFULNESS OR COMPLETENESS OF ANY CONTENT, INFORMATION, SERVICES, PRODUCTS OR SOFTWARE CONTAINED ON OR AVAILABLE THROUGH THE SITE. DIRECT ENERGY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES, RESPONSIBILITIES OR LIABILITIES WITH REGARD TO ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND CONTENT AVAILABLE ON OR ACCESSIBLE THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. DIRECT ENERGY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTIES THAT (A) THE SITE WILL MEET YOUR REQUIREMENTS; (B) THE SITE OR ANY SOFTWARE, SERVICES OR PRODUCTS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE CONTENT, INFORMATION OR RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR LINK TO ANY OTHER SITE WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU ON OR THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; AND (E) ANY ERRORS IN SOFTWARE WILL BE CORRECTED.

IN NO EVENT SHALL DIRECT ENERGY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, REVENUE OR PROFIT, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) YOUR USE OF THE SITE, (C) YOUR DEALINGS WITH THIRD PARTY SERVICE PROVIDERS, ADVERTISERS OR OTHER PARTIES DISPLAYED ON OR OFFERED THROUGH THE SITE, (C) ANY DELAY OR INABILITY TO USE THE SITE EXPERIENCED BY YOU, OR (D) ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR CONTENT OBTAINED OR FAILED TO BE OBTAINED THROUGH THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF DIRECT ENERGY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALL INFORMATION PROVIDED BY THIS SITE IS STRICTLY INDICATIVE UNTIL IT IS CONFIRMED IN WRITING BY AN AUTHORIZED DIRECT ENERGY COMMERCIAL REPRESENTATIVE.

Modifications

Direct Energy reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Site or any portion thereof, or to modify these Terms of Use, the Privacy Policy or any of Direct Energy’s other policies, with or without notice. Direct Energy shall not be liable to you or to any third party for any such modification, suspension or discontinuance.

General

The Terms and the relationship between you and Direct Energy shall be governed by the laws of the State of Texas without regard to the conflict of law provisions of any jurisdiction. Exclusive venue with regard to any dispute arising hereunder shall lie in the federal, state or local courts having jurisdiction and residing in the State of Texas. A printed version of the Terms and of any notices given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters or data mentioned herein are not intended to represent any real individual, company, product, or event. Direct Energy’s failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. Section titles are for convenience only and have no legal or contractual effect. Any rights not expressly granted herein are reserved.

Contacting Direct Energy

If you need help using this Site, or have a question regarding the Terms or the products and services offered by Direct Energy, please contact Direct Energy:

ERCOT Contacts:
By Phone (Jackie Sparling): 1-281-800-6316
By Phone (Greg Rudolph): 1-281-800-6482
By Phone (24 Hour Desk): 1-713-877-3669
By Email: _ercot.customertrades@directenergy.com
By Fax: 1-713-877-3559
By Mail: Direct Energy, LP
12 Greenway Plaza, Suite 250, Houston, Texas 77046

Northeast Contacts:
By Phone: 1-732-516-7150
By Email: DEB24EastPowerOps@directenergy.com
When providing feedback please detail the screen and type of feedback.

This website (this "Site") is owned by Direct Energy, LP ("Direct Energy"). This Privacy Policy describes the privacy policy and security practices applicable for this Site and is hereby incorporated by reference into the Terms of Use displayed on this Site (collectively, the "Terms").

Links

This Site may contain links to other sites or resources that are not owned or controlled by Direct Energy. Please be aware that Direct Energy is not responsible for the privacy practices of such other sites. Direct Energy encourages you to review the privacy statements of each site that collects Personally Identifiable Information. This Privacy Statement applies only to information collected through this Site.

Cookies

Direct Energy may collect certain technical information about your computer each time you request a page while using this Site. This information may include your IP address, operating system and web browser software (e.g., Netscape Navigator or Internet Explorer). If your computer is enabled, Direct Energy may automatically assign you a "cookie" (i.e., a tiny packet of identifying information passed between your browser and a web site) each time you visit this Site. This cookie does not contain any Personally Identifiable Information about you. You can choose at any time to not receive a cookie by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Please be aware that by refusing to accept a cookie you will not be able to make optimal use of this Site. Direct Energy may use third-party advertising technology and cookies to serve ads when you visit web Sites upon which Direct Energy advertise. In addition, Direct Energy may use web beacons, provided by an ad serving partner, to help manage Direct Energy’s online advertising. The information Direct Energy collect and share through this technology is not Personally Identifiable Information.

Improving the Quality of Direct Energy’s Site

Direct Energy may collect information about your computer (IP address, operating system and web browser software) for the purpose of assessing the effectiveness of the content and traffic of this Site. This data allows Direct Energy to improve the quality of your visit by streamlining your ability to navigate this Site. Direct Energy does not track your IP address or collect information about your visits to other Internet sites. Information about you and your use of this Site may be aggregated with other information collected on this Site or other sites or otherwise used in ways that do not personally identify you or constitute Personally Identifiable Information. This type of aggregated or statistical information may be used by Direct Energy to improve the quality of this Site or for other purposes that Direct Energy may deem appropriate.

Direct Energy reserves the right to modify or amend this Privacy Policy at any time and for any reason.

Contacting Direct Energy

If you need help using this Site or have a question regarding the Terms of Use or the Privacy Policy, or the products and services offered by Direct Energy, please contact Direct Energy:

ERCOT Contacts:
By Phone (Jackie Sparling): 1-281-800-6316
By Phone (Greg Rudolph): 1-281-800-6482
By Phone (24 Hour Desk): 1-713-877-3669
By Email: _ercot.customertrades@directenergy.com
By Fax: 1-713-877-3559
By Mail: Direct Energy, LP
12 Greenway Plaza, Suite 250, Houston, Texas 77046

Northeast Contacts:
By Phone: 1-732-516-7150
By Email: DEB24EastPowerOps@directenergy.com
When providing feedback please detail the screen and type of feedback.